Last year, as part of my “year of adventure,” I started going out of my way to say thank you to someone who waits on me in a retail setting. At least once a week , I try to find an employee at some store I’m at who is doing a good job or goes out of their way to help me or make my shopping experience better.
I literally make it a point to look for someone doing a good job.
I’ve learned that when you do that, you’re likely to find someone who is doing a good job, which generally makes the shopping experience more pleasant than looking for something to bitch about. Which I think is how most of us shop. We expect to long lines, untrained cashiers, mispriced items, the wrong amount of cream in our coffee.
In fact, customers are far more likely to complain to a store manager than to compliment. But a compliment can go a long way towards boosting someone’s day, and hopefully count when it comes time for a review.
I visit Tim Hortons fairly regularly, and not long ago I wrote a little note to Tim Horton’s corporate and let them know that one of their employees, Chris, does a fantastic job. He knows my voice when I go through the drive thru, knows the dogs, is friendly, gets my coffee right every time, and overall makes the trip through the drive thru a very pleasant experience.
I mentioned it to him a few weeks ago, because I wanted to make sure the note got to his store manager and that Chris got something for it – something in his file, you know, something from his boss that recognized that a customer singled him out for a job well done. Chris hadn’t heard anything. Continue reading