I recently went to WalMart to have photos printed and to purchase two small, inexpensive frames. As I meandered through the store, I took a detour through the women’s department, noticed the capris were on sale, and loaded up my cart with several styles and sizes to see if I could find something that fit
I don’t know about other women, but I just can’t buy clothing based on the size on the tag. A size 8 can fall off me while a 10 cuts off circulation to my legs. Something that fits perfectly in blue fits entirely different in a different color of the exact same size, in the same style, and from the same manufacturer.
All of that is to say that when I got to the dressing room, I had a cart full of pants. I was going to be there for a while.
While I tried on and discarded item after item, I could hear the girl who was manning the fitting room and switchboard as she answered the phone and directed calls to other departments. She took a call from a customer who was apparently looking for a filter for their aquarium. I got the sense they didn’t know what size they needed but had other information. .
Almost the entire time I was in the fitting room, I could the employee talking to the customer, making calls to other departments and possibly calling other stores to see if they had the filter the customer wanted, and doing her best to figure out what the customer needed and if the store had it. She was also fielding and directing other incoming calls and letting other customers into the fitting rooms. What struck me was that I never heard her get frustrated or flustered; she was calm and pleasant and helpful.
When I was finally done, she’d gone to lunch. I headed over to the photo department, where I used the photo kiosk to order prints. When I checked with the photo counter to confirm that they’d be one hour, the young man working there told me he’d have them for me in about 10 minutes.
I found my photo frames and went back to the photo counter, where the young man another employee – a young girl – were talking. They were relaxed and chatty, but not in that “I don’t want to be here” kind of way employees sometimes can are. I finally asked them if they liked working there. Both said yes, and the girl told me that her job is to help customers, and she enjoyed that.
At the checkout, I had yet another great employee. Usually the cashiers at WalMart are talking to each other and ignoring the customer, or are so surly you just want to get out before someone bites your head off. Not my cashier. She was super friendly, made eye contact, and asked me if I’d found everything.
I can’t remember the names of those four employees now, but at the time I’d jotted them down on the palm of my hand. Continue reading